Rusty Mutt delivery information

Who and where.

Unless otherwise agreed or informed, all wine will be delivered by Australia Post.

We only deliver to listed business or residential addresses within Australia.

Delivery costs.

The live calculation of delivery costs for all areas within Australia is very complex, so we adopt a ‘flat rate’ charge for small amounts and offer free delivery for orders above a certain value. When we offer free delivery, we absorb the fee from Australia Post. The most you will ever be charged for a wine delivery is $12.

Tracking.

Tracking information will be provided via email, and added to your account page, if you chose to create an account.

We do not monitor the progress of deliveries. If you think it is taking longer than usual, please track it using the provided tracking number on the Australia Post website. If you have any difficulties with this, please contact Scott using the contact form on the Rusty Mutt website.

Breakages.

Occasionally, a carton may get dropped. In this case, we will have the carton returned to sender (Rusty Mutt) and dispatch a replacement pack.

**Important** Some packs are limited, and the possibility exists that we may not be able to replace it with the exact same wines. In this case, we will contact you and offer replacement suggestions, or we will provide a full refund.

Delivery times.

The delivery times estimated by Australia Post range from 3 to 10 days in normal circumstances. In busy periods, such as the lead up to Christmas, deliveries may take 14 – 20 days. Other factors may affect delivery times such as severe weather events. We will endeavour to contact you if longer than usual delivery times are expected.

Hot weather policy.

As wine can be adversly affected by heat, we may wish to delay delivery if prolonged high temperatures are expected along the delivery route. We will contact you prior to delivery if this is the case.

General.

In all cases, we will endeavour to pack and despatch your order in one business day.

If you have any concerns, comments or feedback about deliveries, please don’t hesitate to contact us using the contacts form on the Rusty Mutt website.